CCA, Sohu.com opens online forum to handle complaints

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Last updated at: (Beijing Time) Saturday, February 21, 2004

CCA, Sohu.com opens online forum to handle complaints

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An online forum for Chinese consumers and enterprises to discuss and settle quality problems of products was opened Friday by the China Consumers' Association (CCA) and Sohu.com, one of the most visited portals in China.

"Through the Internet, Chinese consumers have a more convenientand efficient way to complain and solve quality problems," said Teng Jiacai, secretary-general of the CCA.

With the approach of China's Quality Day on March 3, the CCA and Sohu.com cooperatively started a one-month activity from Feb. 20 to the end of March with credit and consumers' rights defendingas the theme.

The forum on the online315.com website is one of the most important parts of the activity.

Consumers can complain and get help online, while enterprises logging on to the website can acquaint themselves with related complaints and settle consumer complaints, said Li Shanyou, vice president of Sohu.com.

According to Li, IBM and SonyEricsson have logged on the forum as the first enterprise users.

"The CCA and Sohu.com will make a scientific analysis of information on consumer complaints and the reconciliation between consumers and enterprises, and will regularly publicize the analysis result," said Wu Gaohan, deputy secretary-general of the CCA.

"Such a forum is a great progress for Chinese consumers to defend their rights, which also demonstrates how the Internet influences the lives of the Chinese people," said Teng.

"It makes everyday a 'quality day'," Teng said.

Moreover, the one-month activity will include an online survey of ten major industries in China including finance, IT, cars, realestate and tourism and over 20 products.

Founded in 1984, the CCA is the most important organization forChinese consumers to complain and defend their rights and interests.

According to statistics of the CCA, by the end of 2003, the CCAhad accepted nearly 8 million cases and recovered about 5 billion yuan (602.4 million US dollars) for consumers.

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