Pro-business Service

One-stop Service SIPAC's One-stop Service builds on the foundation of pro-business mindset through adapting Singapore's experience. A whole range of services is offered in every stage from enterprise incorporation, plant construction, labor recruitment, taxation and business operation to issuing invitation for expatriates' entry. SIPAC has set up a One-stop Service Center on the 2nd floor of the International Building (No. 2, Suhua Road, SIP) to speed up the investment process and business services. The Planning & Construction Bureau, the Industry & Commerce Administration Bureau, Suzhou Entry-Exit Inspection and Quarantine Bureau, the Economic and Trade Development Bureau, the Finance & Taxation Bureau and the Foreign Affairs Office all have front desks there. Public complaints are also handled at the Center. Public Service Commitment SIPAC began the trial implementation of Public Service Commitment in Oct. 1998 and formally launched it in Apr. 2000 after careful revision. The Commitment aims to improve customer service and build a lean, efficient and clean government. Under the commitment pledge, all administrative approvals will generally not exceed three working days. The maximum time allowed is seven working days. If more time is needed, the applicant should be informed. Breakdown of public utilities should be handled within 24 hours and major breakdown within 72 hours. Government fees have been reduced from already condensed list of 27 to 7 items. Enterprises and individuals may refuse to pay the fees that do not fall under the established categories. Inquiries and letters should be replied within maximum 7 days. A round-clock on-duty service hotline(0512-2880114) is open to deal with various kinds of emergencies.